Last updated October 2026
This page explains what information Loomex collects when you shop with us, and how it's used.
When you place an order, we collect the information you provide at checkout: your name, phone number, delivery address, and city. We don't collect payment card details, since we currently accept Cash on Delivery only.
We don't sell your personal information, and we don't share your name, phone number, or address with advertising platforms.
We use a single cookie to remember what's in your shopping cart. It doesn't track you across other websites.
We also use the Meta (Facebook/Instagram) Pixel, which sets its own cookies and collects browsing data — such as which pages and products you view — to help us understand site traffic and measure the performance of our ads. This is separate from the order information above: the pixel doesn't receive your name, phone number, or address. You can opt out of this kind of tracking in your browser or ad settings; see Meta's own privacy policy for how they handle this data.
Order information is stored securely in our database and kept only as long as needed to fulfill and keep records of your order.
You can ask us what information we hold about you, or ask us to delete it, by emailing loomex.co@gmail.com.