Loomex support

Returns & Exchanges

We want you to be happy with your order. If something isn't right, here's exactly how returns and exchanges work.

7 daysfrom the day it's delivered
As receivedsame condition, ideally boxed
Same methodrefunded how you paid
1

Return window

You have 7 days from the date your order is delivered to request a return or exchange.

2

Condition

The item must be in exactly the condition you received it in, and preferably with its original packaging too.

3

Return shipping

Return shipping is paid by the customer.

The one exception is a defect. If your item had a defect when you received it, you won't pay for return shipping. Send us clear photos of the defect as proof on Instagram or by email.
4

Refunds

You paid with cashRefunded in cash
You paid with InstaPay or walletRefunded by InstaPay or wallet
✓

How to start a return

  1. Message us on Instagram, or send us an email.
  2. Include your order number and the reason for the return, plus photos if the item arrived with a defect.
  3. We'll reply and walk you through the next steps.
Instagram Email us

@loomex_clothing  ·  loomex.co@gmail.com